TERMS & CONDITIONS
We cannot wait to welcome you to Olive and Rose ‘O&R’ and will be on hand to help you with every step of your wedding dress buying journey but please also ensure you are fully aware of our Terms and Conditions. We would also recommend that you have wedding insurance.
From here on ‘you’ refers to the customer and ‘us'/’we’/’our'/'O&R’ refers to Olive and Rose.
The cost of alterations is not included in the price of the dress unless otherwise stated at the time of purchase. Alterations are carried out by independent seamstresses; Brides are not obliged to use the seamstresses recommended by us and we will not be held responsible for any alteration work undertaken.
Once the initial payment of 50% of the purchase of your dress is made, the purchase is final – there are no cooling off periods, your gown will be ordered upon receipt of this payment on the date of purchase, we will not cancel any order, under any exceptional circumstances, and all remaining money owed will be pursued. Items that are made to order cannot be returned for a refund or exchange. All sales are final.
As each dress is made to order, we are unable to resell a dress to any Customer other than a Customer placing an identical order, and as such, we cannot accept returns on any basis including exceptional situations e.g. Pandemics and Cancellations of Weddings, of a change of heart or to be held responsible for a dress not fitting correctly due to fluctuations in weight, body size and/or changes in body shape once an order has been placed. Furthermore, we cannot accept returns where we you a request a change to an existing order and we are unable to fulfil that change.
Dresses with beading and embroidery may differ slightly in the amount/placement of the beading/embroidery to that of the sample dresses. This is due to the dress being handmade, material is produced in rolls and reasonable amount of difference is possible, as such O&R hold no responsibility for slight variations in fabric. Lace placement and draping can vary slightly with dress sizes vary.
Due to the delicate nature of the handmade fabric certain crepes and satins with contain variations in appearance, shade and in the weave, this is down to the manufacturing process and is out of O&Rs control.
Sizes and measurement will be taken by O&R at the time of purchase. Each of the key measurement taken will derive a dress size. O&R will use the largest measurement when ordering your dress. This will be agreed by the bride and O&R at the time. O&R will hold no responsibility for disagreements on sizing post this initial sizing appointment. Should a bride wish to order a size different to that recommended to the bride by O&R the bride will sign to agree that she is aware of the risk in ordering a different size, as such O&R will not be responsible for should the bride change her mind after the point of agreement.
Each dress is handmade and as such we will provide an approximate shipping date based on the designers lead times. These are approximate and as such the bride must understand this cannot be rushed. Time needs to be allowed for the process to be completed and your dress to be made to perfection, the designer reserves the right to vary this date should a delay in production incur. Alterations will not be carried out by O&R, as such we strongly advise that the brides build this into her required timescale when buying.
Due to circumstances out of O&Rs control their can be delays in transit.
Our designers reserve the right to shop a gown according to a wedding date not according to production timescales. Production schedules are the designer’s decision.
We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear and tear are not our responsibility and we will not be obliged to replace or refund.
SAMPLE SALE DRESSES
If buying a sample dress rather than a made to order gown these items are sold as seen. They must be paid for in full at the time of purchasing. Sample sale dresses are non-returnable once they have left the premises.
All accessories must be paid for in full when placing an order. Made to order accessories are bespoke handmade designs and as such cannot be returned after purchase. As these are handmade there can be slight variance in bead placement and tone of colour. Accessories sample sale stock sold have a return policy of 14 days for a refund or exchange, the item must be returned in a saleable as new condition.
LICENSE TO USE WEBSITE
Unless otherwise stated, O&R and/or its licensors own the intellectual property rights in the website and the material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:
Republish material from this website
Sell, rent or sub-licence material from this website
Show any material from this website in public
Reproduce, duplicate, copy or otherwise exploit material from this website for a commercial purpose
Edit or otherwise modify any of the material on the website