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PRIVACY POLICY

We at Olive & Rose Bridal take privacy seriously, and would like all our brides to read our Privacy Notice which details how we store and manage your information. This notice will also describe the rights that you have with regards to your data.

 

The information that we collect;

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, telephone,email, communications); comments, feedback, product reviews, recommendations, and personal profile for Bridal orders this will include personal measurements.

 

How we collect the information

When you conduct a transaction or book a service on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect your information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

THIRD-PARTY PROVIDERS

We use third-party providers on our website to provide the best browsing experience possible. In general, these providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, you should be aware that these providers have their own policies in respect to the information we are required to provide to them. Below are the third-party providers that we use and links to their policies for you to be aware of. Olive & Rose Bridal never shares your information with third party companies without your direct consent.

WIX

Our website is hosted by Wix. You can read their policies here:

STRIPE

Payments for our appointment cancellation fees are processed and managed using Stripe. You can read their policies here:

ACUITY SCHEDULING

Appointments at Olive & Rose are processed and managed by Acuity Scheduling. You can read their policies here:

SOCIAL MEDIA

The website uses integrations provided by various social media platforms including, but not limited to, Facebook, Instagram and TikTok. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of www.oliveandrosebridal.co.uk. Please review the policies of these platforms before you use their services and if you do not wish for your information to be disclosed then you should not use these tools.

How we like to communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Your rights;

You have the right to request the information that we hold on you, if this information is incorrect you have the right to have the information removed or corrected as you see fit. How you can contact us to request, edit or remove your data.

 

IF YOU WOULD NO LONGER LIKE TO HEAR FROM OLIVE & ROSE BRIDAL PLEASE EMAIL US DIRECTLY AT OLIVEANDROSEBRIDAL@GMAIL.COM OR YOU CAN WRITE TO US AT:

87 BROWNSHILL GREEN ROAD

COVENTRY

CV6 2AQ

POLICY UPDATES

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT. 

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